Create Your Account
Check your inbox for the Dónde Welcome email. Can’t find it? Be sure to check your junk folder. Hit the “Get Started” button and create your password to log into the Dónde app.
If your linked expired, go to
app.godonde.com and reset your password to log in.
Dónde makes it easy to plan, save, and book your travel and experiences. We recommend continuing to set up your account by creating your Dónde Wallet and connecting your bank account through our trusted banking partners.
Save on Dónde
Go to your
Save page and create a Dónde Wallet — a dedicated “account” to save for your vacation. This wallet is held with our banking partner, Dwolla. They need to verify your identity, so they will ask you for some personal information. You may be asked to upload an image of your driver’s license or answer some questions to prove your identity. This process is secure and safe.
Connecting your bank account to your Dónde Wallet is simple and makes getting access to your travel savings a breeze. Dónde has partnered with Plaid, a technology partner that facilitates the secure transfer of funds between your bank account and your Dónde Wallet. Learn more about Plaid
here.
When you add any financial account, you will be prompted to connect directly with the that institution. You also have the option to verify your account using your bank or credit union account number and their routing number.
Yes, you are able to change the specific account and/or specific connected bank whenever necessary.
This allows you to deposit money directly to your Dónde wallet at anytime, and also allows you to setup automatic recurring deposits so you never miss a company match.
We use Plaid to connect your bank account to our partner banking system. Plaid uses the highest levels of security possible to keep your information safe. When you link your checking account with a financial application through Plaid, the company instantly encrypts sensitive data and shares it with the application using a secure connection. To read more about Plaid’s security measures, visit the
Plaid Safety Page.
Contribute as much or as little as you want, whenever you want. Set a recurring contribution to automatically transfer funds from your bank account, or boost your wallet and deposit funds at any time. Choose how to fund your account and watch your money grow!
Explore & Book Travel
We strongly encourage Dónde travelers to complete their traveler profile on
My Account. You can save your traveler information — including your passport information — to help expedite the booking and checkout process, as well as save your loyalty information to make sure you receive your rewards whenever you travel.
We have done the research for you! Every season, we look for some great places to travel and bring all that information straight to you. On our
destination pages, we highlight travel tips, tricks, and everything else you need to know before you visit.
The
Explore page showcases experience recommendations provided by our travel partner, Viator.
To make planning easier, we keep track of your recent viewed experiences and searches at the bottom of your
dashboard.
Manage Trips
On
My Trips you can create an itinerary and fill it with details of your upcoming vacations. You can do this automatically when you complete a booking, or manually with the click of a button at any time. Consider setting an intention for each trip to make sure your planning has a focus. For example, you may be traveling to a tropical destination for a romantic getaway (
Relaxation or
Connection) one month, then traveling again to hike a distant mountain (
Adventure) the next!
Once your trip is created, fill your itinerary with flight, stay, car rental, and experience details. You can even add pictures to your trip, so when your friends and family ask about it (or any experience you’ve had) you can show them all the highlights!
Each trip you create on Dónde has its own dedicated travel budget. This is the perfect tool to plan your trip with a spending goal in mind. Budgets can be found at the bottom of the
Save page, or on any upcoming trips on
My Trips.
Need Help?
If at any time you are feeling overwhelmed, need travel advice, or find something outside of the Dónde app that you would like to book, you have access to a Dónde Travel Designer at no additional cost to you. A Travel Designer is like a concierge service; we will do our best to provide you with tools and information to help you book your perfect experience.
There are multiple ways to get in contact with us:
- Chat with us by clicking the chat button in the lower right-hand corner of your screen. This is only available during regular business hours.
- For any pre-booking advice or assistance, you can email us at booking@godonde.com. We generally get back to you within one business day.
- If you need help after you’ve made a booking, send an email to support@godonde.com. We will get back to you within one business day. If you are traveling and have something urgent come up, please put “URGENT” in the subject line of the email and someone will get back to you as soon as possible.
- For any travel-related emergencies, please call
+1(213)GO-DONDE or chat with us through the Dónde app using the word “URGENT”.
To find more helpful information on Dónde, check out our FAQs by clicking on your profile picture and selecting
Resources. If you still have a question after reviewing the FAQs, please don’t hesitate to reach out to us.
To reach our customer support team click on the link at the bottom of the Dónde app, or simply email
support@godonde.com. We will get back to you within one business day. If you need immediate help, please send us an email with
“URGENT” in the subject line, chat with us using the chat feature found on the bottom right-hand side of the Dónde web app (available during regular business hours only), or for travel-related emergencies, call +1(213)GO-DONDE.
